Privacy Policy

Privacy Policy

Everest Tutoring is committed to protecting your privacy. This policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

• Full name, phone number, email address
• Student year level, enrolled subjects, academic details
• Payment and invoicing information
• Information submitted via contact forms (e.g. WPForms on our website)
• Browsing data through cookies (see Section 8)

2. How We Collect It

We collect personal information through online forms, enrolments, direct communication (email, phone, SMS), and website interactions. In some cases, information may also be provided by a parent or guardian on behalf of a student.

3. Why We Collect It

We collect this information for the primary purpose of:

• Managing student enrolments and tutoring services
• Communicating with students and parents about classes, scheduling, and updates
• Processing payments and maintaining financial records
• Providing educational materials and academic support
• Sending occasional updates or marketing emails (opt-out available)

4. Sensitive Information

We may collect sensitive information such as a student’s academic performance or learning needs. We will only collect, use, or disclose this information with consent, or where required by law.

5. Children and Parental Consent

We provide services to students under 18 years of age. Personal information about minors is collected only with the consent of a parent or legal guardian, who is responsible for reviewing and accepting this policy on their behalf.

6. Disclosure of Information

Your personal information may be shared with:

• Our administrative staff and tutors, where necessary to provide services
• Third-party service providers
• Government authorities or legal entities, where required by law

7. Data Retention

We retain personal information indefinitely unless a request is made in writing to delete it. This allows us to support returning students and maintain educational records. Upon request, we will delete or de-identify personal data unless legally required to retain it.

8. Data Security

We take reasonable steps to protect your data from misuse, interference, and unauthorised access. While no system is 100% secure, we use reputable platforms and standard digital safeguards. Sensitive payment data is handled by secure third-party processors.

9. Access and Corrections

You may request access to, or correction of, your personal information at any time by contacting us in writing. We may request verification of your identity before actioning the request.

10. Use of Cookies and Analytics

Our website may use cookies to enhance the user experience and analyse site traffic. These tools may collect anonymous data about your browser and behaviour. By using our website, you consent to this usage. You can adjust your browser settings to disable cookies.

11. Limitation of Liability

In the rare event that Everest Tutoring is unable to deliver a scheduled class, we may offer a credit or refund at our discretion, depending on the circumstances and the student’s enrolment plan.

12. Complaints and Enquiries

If you have questions or concerns about how we handle personal information, please contact us at:

Email: info@everesttutoring.com.au

Mailing Address: Please contact us via email for postal correspondence.

13. Updates to This Policy

This policy may be updated periodically. The latest version will always be available on our website.